We ship to customers in the United States and the Dominican Republic. You always see the delivery cost and an estimated delivery date before you pay.
United States
- Shipping cost: free on all orders.
- Delivery time: about 6 to 13 days after your order.
- Tracking: when your order ships, you receive an email with the tracking number.
Dominican Republic
- How it works: at checkout, choose “Dominican Republic” and enter the recipient’s name, phone/WhatsApp, address and city. Your order travels through our Miami warehouse to the Dominican Republic.
- Shipping cost: calculated by weight (about RD$190 per pound, converted to US dollars) and already included in the total you see at checkout. There is nothing extra to pay when your order arrives.
- Delivery time: about 8 to 15 days after your order.
- Delivery: when your order arrives in the Dominican Republic, we contact you on WhatsApp to arrange the delivery.
- Customs: we keep each shipment under US$200, the usual limit for duty-free courier packages in the Dominican Republic.
Processing
Orders are usually processed within 1 to 2 business days. Orders are not processed on weekends or holidays.
Track your order
Follow your order anytime on our Track your order page with your order number and email — no account needed. We also email you at every step: Order received → Ordered from supplier → Shipped (US) or Arrived in Miami → On the way to the Dominican Republic → Delivered.
Delays
We do our best to deliver on time, but delays can happen because of carriers, customs or high demand. If your order is late, contact us and we will help right away.
Questions?
WhatsApp US: +1 702-861-3839 · WhatsApp DR: +1 809-409-6567 · Email: support@msquarestore.com · or ask our Msquare AI Agent (the round button on the right, just below the menu).