Return & Refund Policy
We want you to be happy with your purchase. If you’re not satisfied, we’re here to help.
Returns: You may request a return within 5 days of receiving your item. Return requests made after 5 days will not be accepted. The item must be unused and in its original packaging.
How to Start a Return: Email us at support@msquarestore.com with your order number and reason for return. We will provide instructions on how to proceed.
Refunds: Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5-10 business days.
Damaged or Defective Items: If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we will send a replacement or full refund at no additional cost to you.
Non-Returnable Items: Items marked as final sale or used items are not eligible for return.